The online store that leads the ranking of customer satisfaction, it is led by Amazon, with a percentage of 88 percent.
"The satisfaction of the user experience, when measured correctly, is the most important measurement for future success. While Amazon is clear this point, Apple stumbles into the focus of the customer experience, "said Larry Freed, who ends asegurnado that • at this point, Amazon is dominating for a long time to have a history of customer focus. It is hard to imagine that anyone can approach. Companies should imitate Amazon whose approach to customer satisfaction is clearly linked to the increase of their income each year.
